تم وضع المناقشة في: خدمة العملاء / مراكز الاتصالات في جنوب شرق انجلترا | علق: |
Customer Service Representative
OA are currently working with a well-established, growing organisation that specialises in soft furnishings and are currently looking to recruit a Customer Service Representative to support in delivering excellent customer service and support in communicating with customers via telephone, emails etc.
Working Hours: Monday – Thursday 08:30 – 17:00, Friday 08:30 – 16:30
£23,000 - £24,000
21 days holiday + bank holidays
Christmas closure
Staff discount
Subsidized canteen
Free on-site parking
Customer Service Representative – Key Responsibilities:
Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message.
Investigate and resolve customer complaints/issues quickly and assist customers with their orders.
Maintain thorough and accurate customer service records.
Liaise with company suppliers to arrange collections, deliveries item repairs etc.
Support customers register for online ordering and process their orders.
Communicate with customers about their orders, including any delays or changes in delivery.
Customer Service Representative – Skills & Experience:
Excellent at building relationships with customers
Able to work towards deadlines
Strong attention to detail
Ability to work in a fast-paced environment
Great communication skills, both written and verbal
Have a friendly, positive attitude
WGCCOMMPERM
Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion