Call Center Agent

Job Description
The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. 
Answering and efficiently handling or Directing incoming calls
Maximizing opportunities to confirm room, dinner and show reservations sales
Inputting room, restaurant and show reservations in the appropriate computer systems
Providing callers with necessary confirmation
Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
Listening and documenting information accurately while on calls
Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed