Key Account Manager

Baltic Recruitment are proud to be supporting our market leading client with their search for a Key Account Manager.

Responsible for managing and nurturing client relationships, ensuring client satisfaction and driving business growth.

Overall Purpose:

Understanding client's needs, promoting company products and services and co-ordinating with internal teams to deliver solutions that meet or exceed client expectations.
Responsible for the full project process, including timely issuing of detailed works instructions, communication of all customer mailing requirements to internal key contacts, planning, quotation, invoicing and stock management.

Key Duties:

Client relationship management:

Act as main point of contact between the client and the company, building and maintaining strong, lasting relationships.Understanding client needs:

Collaborate with clients to understand their business objectives and challenges
Identify opportunities for development of client accounts promoting all aspects of company products and service offerings.Account planning:

Develop account plans to outline strategies for meeting client goals
Set and achieve sales targets and other performance goalsCollaboration:

Work closely with production and development teams to ensure delivery of high quality solutions.
Communicate client requirements and feedback internallyProblem resolution:

Address and resolve client issues promptly and effectively
Escalate issues to appropriate teamsReporting and Analysis:

Prepare regular reports on account status, performance and client satisfaction
Analyse data to identify trends and areas for improvement

Key Skills, Experience & Qualifications Required:

Experience of Key Account Management within a manufacturing environment.
Full and clean driving licence.
Strong communication and interpersonal skills.
Excellent negotiation and problem-solving skills.
Ability to work collaboratively in a team environment.
Familiarity with CRM software.The Package:

Competitive salary, depending on experience.
Day shift, office working hours that can be a little flexible.
25 days holiday plus bank holidays with an option to buy upto 5 additional days per year.
1 paid volunteer day.
Access to a variety of high street discounts.
Workplace pension.
Employee Assistance Programme.
Life Assurance x 4 annual salary