Aftercare Manager

Candidate required: Aftercare Manager- Luxury Residential
Start date: ASAP
Industry: Construction professionals South
Location: Dorchester
Salary & package: £DOE   
On behalf of our client, ITS Construction Professionals South are searching for an experienced Aftercare Manager to join a dynamic and forward-thinking Residential Developer based in Dorset.

Due to continued growth and an order book which stretches well past 2025 they are looking to add an experienced Aftercare Manager to oversee and manage a team responsible for post-construction of luxury bespoke developments including snagging, latent defects, liaising with subcontractors to monitor progress, client communication and budget management.
Key Responsibilities

Efficiently and effectively be responsible for Customer Care on the project
Assisting the project to meet its customer satisfaction targets
Manage the team of Customer Care staff effectively
Ensure that the Customer Care Department fully implements company policy and procedures
Deal with customer care issues professionally and quickly and to their complete satisfaction
To manage all customer-related issues through to resolution
Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
Act as the first point of call out on emergency situations   
Skills, Experience, Qualifications & Competencies

Experience as a Customer Care / Aftercare Manager on new build residential developments
Able to work as part of a team
Excellent planning and organisational skills
Good administration skills
Strong work ethic
An excellent communicator
Have strong commercial awareness.
Good IT knowledge with a good working knowledge of Microsoft Office (Word, Excel and outlook)   
 Training/Progression opportunities:

N/A
Where a range of rate of pay is quoted the level of experience, qualifications & related training required is the minimum required in order to qualify for the lowest rate of pay quoted.  
 
How to apply:  Please send an up-to-date CV in strict confidence or contact me on (phone number removed)/(phone number removed)
 
The ITS Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We welcome all applicants and are committed to an inclusive environment for all