Income Recovery Officer

JOB TITLE: Income Recovery Officer

JOB TYPE: Temp

PRIMARY INDUSTRY: Public Sector

ADDITIONAL INDUSTRIES: Accountimg/Finance/insurance and Social Care

PRECISE LOCATION: Oldbury

DISPLAY LOCATION: Oldbury

SALARY: £15.17 per hour

START DATE: ASAP

DURATION: 6-12 months

JOB DETAILS:

Working on behalf of a local authority, JO Recruitment are looking for Housing Disrepair Claims Manager on an ongoing basis. Based in Oldbury, full time 37 hours per week Monday to Friday paying £15.17 per hour PAYE; which is equivalent to £29,187 salary.

We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

Candidates would please be required to have a Social Housing background and additionally experience in Income Recovery/Income Management would be highly beneficial.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

• Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)

• A minimum of 2 years’ experience of working in a rent arrears recovery/income collection environment

• Excellent negotiation and communication skills

• Excellent customer service skills

• Ability to work with minimal supervision

• A performance-driven work ethos

• A desire to help customers to sustain their tenancies

• Highly organised and understand the importance of attention to detail

• A good working knowledge of arrears management procedures and processes

• Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases

• A good working knowledge of Universal Credit

• Knowledge of Local Authority

Please let me know if you are interested in this position and earliest possible start date and forward updated CV for immediate consideration