Employee Relations Business Partner

Job Description
The Employee Relations Counselor is responsible for acting as a nexus between employees and management to assist in conflict resolution through various forms of intervention including problem-solving, mediation, training, and counseling. The Counselor investigates employee complaints and grievances, sometimes of a highly sensitive and complex nature, and recommends appropriate solutions, including but not limited to disciplinary action and separation of employment.
Case management – including conducting investigations and managing the investigative process for internal complaints of harassment, discrimination, retaliation, and other workplace issues. This also includes composing responses to government agency employment charges and facilitating conflict resolution.  
Consultative services – including performance counselling (e.g., discipline, performance improvement plans), incident handling, review of HR policy and compliance counsel.
Responsible for maintaining the highest level of confidentiality with all employee claims.
Facilitates training classes for supervisors including, but not limited to, HR systems training, performance management, and the respective Collective Bargaining Agreements.
Answering phones, scheduling meetings and assisting in daily administrative duties as assigned.
Meeting with walk-in employees.
Working effectively with labor unions.
Conducting grievance meetings with unions and employees.
Interpretation and proper application of Company policies and procedures, as well as any Collective Bargaining Agreements.