Sales Account Manager

Job Title: Sales & Customer Services

Location: Wolverhampton

Hours: Monday to Friday 9:00am - 17:30PM

Siamo Group are working alongside one of the UKs largest clothing distributor in Wolverhampton for an enthusiastic sales account manager to join their ever growing family business. 

This is a very exciting role for an innovative and experienced individual, to grow at a time of expansion. We are looking for someone who is self-motivated, articulate and customer focused. The main aim of the Customer Services Representative is to provide excellent service and to meet and exceed our customers’ requirements as well as achieving sales growth.

Job Duties

Processing orders via telephone, fax and email onto a bespoke CRM system.

Processing inbound queries via both telephone and email quickly and in a professional manner.

Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.

Regularly updating the customer database to ensure that all details are up to date and accurate.

Advising customers of available products and offering alternatives that best fit their needs.

Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.

Liaising with warehouse and distribution to ensure orders arrive on time.

Log customer issues as well as responding to and solving customer problems / queries / complaints.

General administrative duties.

Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.

Ideal Candidates:

You’ll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.

Experience in sales.

You will need to have good time management skills and able to prioritise your workload.

The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.

Proficiency with MS Office applications.

The ability to use own initiative.

Excellent interpersonal skills including first class written and spoken English

Work accurately with attention for detail.

Self-motivated and passionate.

Enthusiastic and an effective team member.

Excellent investigative and problem solving skills.

Benefits:

Free onsite parking

20 days holiday

Gym discount

Fantastic career progression opportunities

To be considered for this role, please apply through this advert, If you would like a confidential chat about the role, please Call Maria for a chat