Customer Engagement Officer

CUSTOMER ENGAGEMENT OFFICER - GENUINE CAREER PROGRESSION OPPORTUNITIES

Our client a progressive organisation is looking to recruit an Office Administration Assistant to join their established team in Doncaster. The purpose of the role is to act as the main point of contact for customers providing them with advice, collecting data and completing operational administration.

The role would suit candidates who demonstrate experience in administration, strong customer service skills and can work with high levels of accuracy to ensure documentation is completed accurately.

CUSTOMER ENGAGEMENT OFFICER - WHAT'S IN IT FOR YOU?

Competitive starting salary of £23,795.20 per annum
Pension Scheme Employee Contribution up to 8%
22 days holiday plus bank holidays
Opportunity to complete further qualifications
Free gym membership
Free fitness classes
Discounted restaurant
Sick Pay

CUSTOMER ENGAGEMENT OFFICER - ROLE PROFILE

Act as the main point of contact for customers
Develop and maintain strong relationships with customers to ensure repeat business
Ensure correct data is collected
Collate and complete operational documentation and administration
Promote the company's services
Resolve any customer queries and complaints
Adhere to all internal and regulatory processes
Work as a team to achieve KPIs and customer service targets
CUSTOMER ENGAGEMENT OFFICER - PERSON SPECIFICATION

Experience in administration
Strong customer service skills
Excellent communication skills - written and verbal
Professional telephone manner
Highly organised with ability to meet deadlines
Outstanding accuracy and attention to detail
Ability to work under pressure
Awareness of confidentiality and data protection issues
Computer literate, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.

Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity