Hemmersbach GmbH & Co. KG - IT Onsite Technician L2

Our company is looking for an IT technician that will support various projects and endusers in Brussels.

The detailed information is specified below.

Your tasks

• Attending periodical meetings with the client leadership
• Working properly with client's ticketing system, dealing with incidents and requests in accordance with SLA's
• Giving priority to VIPs' cases and high priority cases pointed out by the client's leadership
• Cooperating with client's teams in the resolution of local cases
• Supporting remote users, if needed
• Providing new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client's standard
• Assisting customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines
• Contacting end users, especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as avoiding future reoccurrences of such cases
• Supporting client's remote teams, in case of site's servers/network devices require local intervention
• Supporting local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms
• Keeping track of spare items in stock, updating on weekly basis a report to be issued in SharePoint
• Delivering attendance sheet regularly

Your skills

• Languages : English, French and ( Dutch will be a strong plus)
• Customer orientation
• Good end-user liaison
• Problem solving and decision-making attitude
• Constantly oriented to deliver results
• Availability in working in Team
• Availability in working under pressure
• Ability to work and organize the work without supervision
• Flexibility and cooperative attitude
• Polite behaviour and good manners
• Able to work on own initiative
• Good command of English and fluency either in French or in Dutch
• (A valid driving Licence)

Does this offer seem interesting to you? If yes, do not hesitate to apply via the button below.