Customer Service Advisor German Speaking

Company: CV-Library
Job type: Full-time
EUR 16,000 - EUR 17,200 / Year

Customer Service Advisor German Speaking
Athens Greece
€19,400 + Free Flight + 3 Weeks Free Accommodation including €125 Monthly Accommodation Allowance for 1 year & €100 Monthly Relocation Allowance for 1 year!! + €100 after training + €300 after 6 months
You role with be to support the E-commerce customers in your Native language through Live Chat/Email and over the phone maintaining and building excellent customer relationships and resolving their queries along with order support and advising customers of new products and up selling/troubleshooting and investing fraud on orders and dealing with returns and refunds for your customer to ensure exceptional customer satisfaction. You will also be knowledgeable for all new promotions and given excellent advice on all new product and inform your customers of special new offers.
Skills Required
* Excellent Customer focused communication skills.
* Native German with fluent English.
* Strong command of English
* Excellent problem solving and critical thinking skills
* An interest in Pandora and fashion
* Computer literacy and working knowledge of email, internet, and online applications
* Resourceful, able to multitask and has high attention to details
* Self-motivated and able to work independently as well as contribute to cross-functional and global teams
The Offer
* 3 weeks training in English (This will be online working from home in Athens)
* The company will provide you with a work computer and all the necessary support whilst working from home.
* 40 hours per week, rotating 7 day shift between 8am – 9pm
* €1,200 gross per month (14 months salary per year!! )+ €125 Monthly Accommodation allowance for 1 year + €100 Monthly Relocation Allowance for 1 year + €100 after completing training period and €300 bonus after six months
* Flight ticket to Greece
* Taxi from the airport
* Free Accommodation for 3 weeks plus assistance to find own accommodation for 200 – 250 euros per month!
* Free Greek Lessons
* Free water sports and hiking courses

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