Help Desk Advisor

Help Desk Advisor
Permanent
Wellingborough / Hybrid
£24,(Apply online only) to  £26,(Apply online only) Depending on Experience

My client is looking for a Help Desk Advisor to support their retail customers with technical queries over the phone. Their customers are retailers who are calling in with queries regarding their EPOS systems/Card Machines. As a Help Desk Advisor you will be determining the faults via scripted questions to determine whether or not you are able to fix the Point of Sale device over the phone or whether a replacement needs to be issued.

Help Desk Advisor Role:

Inbound telephone support for retail customers
Ordering stock on behalf of clients and arranging deliveries
On the spot problem solving and diagnostics of both software and hardware
Solving queries between merchants and their banking partners
Communicating with other departments to ensure customers receive the best service possible
Help Desk Advisor HOURS:

As you are supporting retailers you will be required to work across shift patterns (37.5 hours per week). These are as follows:
Weeks 1 Week 7: 9am to 5pm
Week 8: 3pm 11pm (Working from Home)
Alternate weekends: you will work x1 weekend day EITHER Saturday or Sunday. You will have two full weekends off per month.
BENEFITS

Hybrid Working after training
Free Parking
If you are interested in finding out more about this Help Desk Advisor position, please apply today because we d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)