Customer Service Advisor

Customer Service Advisor known internally as a Customer Accounts Advisor (The Hub)

Location: Beeston, Nottingham NG9 1LA 

Full Time Role 37.5hrs per week - Hybrid working 

Are you passionate about providing exceptional customer service, and looking for a new role in customer services, where you can feel like what you do really makes a difference for your customers? Do you enjoy working with people and solving their problems with empathy and kindness? If this sounds like you then we want to hear from you, as here at MTVH we are looking for Customer Service Advisors within the Accounts/Income teams to join our established Customer Service Hub.

This role

We are looking for dynamic and passionate individuals to work within our customer service department, to work as a specialist Accounts Advisor. The role will involve taking ownership of rent and income-based queries received from our customers into the customer hub. This is a challenging and rewarding role where you will get to make a real difference to our customers, through providing first point of contact resolution.

Hours of work have a mix of home and office working, allowing flexibility to your working week, which will be provided to you via a rota four weeks in advance.

What you'll need to succeed

You will already be customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy and guidance to our diverse range of customers. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work.

This role requires you to work closely with a number of other teams across the region. You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. No two days are the same so you must enjoy working in a varied and busy environment.

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

Free carparking available for office working days
Life assurance with a matched contribution pension scheme

Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes and season ticket loans
Eye care scheme
Plus, lots of voluntary benefits including cash back and discounts from high street names
What you need to do now

We only want the very best here at MTVH and we are looking for passionate individuals who place customers at the heart of everything they do. Be prepared to be tested on your communication abilities and your commitment to providing customer excellence. If you succeed at inspiring us with your application, we will invite you for a face-to-face interview process.

Assessment centres will be held on Monday 20th May 2024 and Wednesday 22nd May 2024 at our office based in Beeston, Nottingham.

Please note that you may be asked to join a short waiting list pending your appointment.

If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed).

Please note :- we do not currently offer visa sponsorship.

What?s in it for you?

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ?Beliefs day? once a year to have an extra a day off
Enhanced pension with matched contributions of up to 9%
Life assurance cover 3 x your salary
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit ? interest free loan to help with rental deposits
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring programme and apprenticeships
We are committed to the wellbeing of our colleagues and support this as an organisation
About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment