Technical Service Specialist – MFD Print Equipment

Technical Service Specialist – MFD Print Equipment
Up to £45,000 based on experience + package
Home + Field based
We’re working with a global name within print and imaging to assist them in their search for a Technical Service Specialist to join a new area of the business within MFD print equipment. With the role being multi-faceted each day will be different, you’ll be responsible for working closely with the equipment resellers and partners, providing technical support, training, and guidance on the equipment, as well as your own expertise first hand out in the field.
This role would suit a people’s person, someone who is a master of building on existing relationships but also has great commercial and technical acumen. You will have experience and understanding of office equipment / print devices and be passionate about the industry. The company are a household name and globally recognised business and are already making waves overseas with their newest technology – now it’s up to you to be part of bringing that to the UK and taking it to the next level.
The Role:
- Provide advanced 2nd level technical support to partners and authorised service providers (software and hardware), both remotely and in person
- Acting as a service specialist to support the growth and development of the partners service organisation
- Providing various levels of technical training to partners and service providers, both remotely and in person
- Escalating issues to the next level of technical support level if needed
- Manage product performance and reliability
- Manage warranty claims and spare parts, reporting info to the supply chain department
- Manage allocated accounts to deliver service support and reviews to increase performance within partners
The Person
- A minimum of 3 years of experience delivering technical support as a specialist of MFD / print equipment
- Excellent diagnostic skills for effective and efficient resolution of technical issues
- Knowledge of various Operations Systems and Office Software including Network technologies
- Can communicate technical information in an easy to digest way through a variety of different mediums
- Confident communicator, happy to deliver training, guidance and support to others
- Can build confidence with colleagues and clients
- Tenacious, determined and forward thinking with an excellent attention to detail
- Full driving licence

Salary & Benefits
Competitive salary of up to £45,000 based on experience plus package including 10% performance related bonus, company car/car allowance, private medical, life assurance, 26 days holidays plus Bank Holidays, and more.

The role has opened due to growth and is an urgent hire, please forward your CV for immediate consideration