Posted in: Engineering in Oxford | Posted: |
Location: Oxfordshire (office based)
My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls.
The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.
Responsibilities:
• Deliver an exceptional standard of customer service
• Provide 1st Line Support via remote tools and telephone to customers
• Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed
• Liaise with 3rd party vendors
• Prioritising workloads and complete service desk tickets in line with SLAs
• Ensuring documentation is accurate
Required Skills:
• Exceptional verbal and written communication skills
• Exceptional customer service skills
• Can do attitude, and willingness to learn new skills
• Windows Desktop Operating Systems
• Windows Server, Microsoft 365, Active Directory user administration
• Good time management skills
• Confident and assured, and able to operate under pressure
• Hardware Support (Dell, HP and Lenovo)
• RMM tools
• A full driving licence
Desirable Skills:
• Degree educated
• At least one years in a similar role
• ITIL foundation
Benefits:
For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and company bonus scheme
