Posted in: Administrative and Support Services in South East England | Posted: |
Aftersales Administrator
Chessington
£27,500 Per Annum
Mon – Thursday 8am – 5pm / Friday 8am – 3.30pm
Aftersales and Spares Administrator needed to work within a well known Manufacturer in Chessington.
This is a varied and interesting role for a candidate who has experience working within aftersales, parts admin, order processing or similar.
Day to Day Duties
* Sale and order processing received by email / phone to independent and national operators.
* Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay.
* Releasing orders from the back-order report.
* Processing customer payments.
* Liaising with carrier to resolve delivery difficulties and disputes.
* Run weekly reports to make sure that all quotations are chased and take of system after 30 days.
* Determine replacement parts according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
* Processing of commercial invoices
* Managing credit requests in a timely manner
* Investigation, resolution, and reporting of all customer related complaints.
Key skills, Experience & Knowledge
* The ideal candidate will have experience within a sales administration/order processing role.
* You will have the ability to multitask, whilst maintaining good attention to detail
* You are a strong communicator
* The ideal candidate will be approachable and a team player
* Excel and Microsoft word experience
