Posted in: Customer Service/Call Centre in South East England | Posted: |
An iconic and reputable organisation within the toy industry is looking to appoint enthusiastic and personable Customer Service Advisors. You will be responsible for processing orders and providing support to customers via telephone, post or email.
Full training will be given to support public, trade and national account clients.
General duties to include:
* Answering incoming calls
* Covering reception line and desk
* Responding to customers emails and letters
* Order input and payment processing of both telephone and postal orders
* Processing Club Memberships and Renewals
* Arranging collections
* Liaising with carriers regarding deliveries
* Resolving problems with Direct (internet/post/telephone) orders
* Processing payments for spares
* Recording daily activities
* Maintaining and expanding individual and department product knowledge
* Allocating emails to the relevant departments
* Resolving any problems or enquiries customers may have regarding specific products and ranges
* General office administration duties
Key Skills and Experience:
* Excellent verbal and written communication skills
* Excellent customer care skills
* Good computer literacy
* Willingness to learn
* Be prepared to work additional hours as and when required
* Ability to work in a busy high-pressure environment
* Empathy with customers
* Ability to work well as an individual and as part of a team
* Problem identification and solving skills
Benefits:
* 25 days’ holiday + bank holidays
* Private healthcare
* 50% discount on products
* Early finish Friday
* Great working environment
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained