Posted in: Customer Service/Call Centre in South East England | Posted: |
About the Role
We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Salary - £26k + company benefits (Hybrid working pattern (2/3 days per week) Monday to Friday 8-4PM or 9-5pm).
Who are we looking for?
You will be required to personally handle all aspects of the Customer enquiries & support their process.
Communication (Email,Telephone)
Strong contact centre customer service experience with the ability to multi task
A hands on approach to work related matters
Ability to operate well under pressure & within a result orientated/ target-driven environment
Plan, organise and prioritise your workloads to meet agreed business service levels
Required:
Experience in contact centre customer service/ claims/ complaints handling
We are looking for strong communication and interpersonal skills
Extensive customer service experience within a contact centre
Analytical skills, attention to detail capabilities, the ability to maintain accurate records on business CRM