Posted in: Customer Service/Call Centre in South East England | Posted: |
Job Title: Service Desk Coordinator
Location: Burnham (Work from home and office)
Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support.
We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally.
We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team.
Service Desk coordinator Basic Duties:
* Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
* Raise Orders and book with contractors.
* Organise attendance with sites/clients
* Liaise with contractors/clients whilst works are ongoing
* Following up with client to ensure work is completed to satisfactory level.
* Chase for any reports/invoices to Close job
* Logging jobs on to the CRM system
* Send quotes to clients as per request
* Updating jobs status on a daily basis
* Compiling supplier invoices
* Complete weekly costing for orders
* Keeping rapport and relationships with both contractors and clients
* To report to and follow instructions from senior management.
Must be willing to work on company software’s, training will be provided.
Skills and Qualifications required:
* Strong Computer Skills ie, Microsoft word and excel.
* Good communication skills.
* Good customer service skills
* Work on own initiative and as part of a team
Ideally someone with previous working experience within the Facilities Services Industry would be an advantage.
Hours of Work: 8.30am to 12.30pm ( Monday to Friday )
Rates of Pay: £12.00 per hour
This could become a full time job for the right calibre of candidate.
Immediate Start and weekly paid