Customer Service Representative

Are you looking for a position that offers hybrid working? Are you a friendly and customer-focused individual looking for a new opportunity? Our client is seeking a Customer Service Executive to join their dedicated team. With a passion for providing exceptional service, you will play a crucial role in responding to customer enquiries and ensuring all administration is carried out accurately and on time.

As a Customer Service Executive, your main responsibilities will include:

Answering all incoming calls in a professional and efficient manner
Making outbound calls for tasks such as missed payments, information gathering, and new client applications
Responding to customer enquiries, ensuring accuracy and professionalism in all documentation
Handling and attempting to resolve customer complaints
Maintaining accurate client information using computer systemsTo excel in this role, you should possess the following key skills and attributes:

Effective questioning and listening skills
Strong organisational and interpersonal skills
Ability to work under pressure and meet tight deadlines
Computer literacy, with proficiency in MS Office and strong keyboard skills
Clear verbal and written communication abilities
Ability to work independently as well as part of a team
Proactive attitude and problem-solving skills
Enthusiasm and passion for achieving positive results
Ability to cope well under pressure with determination and perseveranceDesirable qualifications and experience include:

Strong customer service skills
Previous experience in a customer-facing role
Proven track record of meeting performance targets
Reliability and a sense of responsibility
Flexibility to adapt to changing business needsIn addition to a competitive salary, our client offers a range of perks and benefits, including:

Hybrid working model, with one day a week in the office
2 extra days of annual leave after 2 years of service
Simply Health Level 1 cover (including eye tests, dental, and medical benefits)
Enhanced Maternity and Paternity Pay after 1 year of service
Employee Forum and Well-being events
Summer BBQ and Christmas Party celebrations
Free drinks, breakfast essentials, and snacks provided in the office
Employee Assistance Support
Long Service Awards to recognise your commitmentIf you would like to find out more information about this position, please contact Adecco Aylesbury. Alternatively, you can apply via this job site.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website