Customer Service Administrator

The Role: Customer Service Administrator

The Hours: Monday-Friday 09:00am-17:30pm

Location: Ashington

Salary: £24,000

My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client.

Job role

* Administration of Import/Export documents and procedures

* Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.

* Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project

* Ordering of Stationery and staff supplies.

* Daily paperwork & archiving.

* Working closely and liaising with Senior Managers and other key members of staff.

* Maintaining the best possible services.

* Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.

* Ad-Hoc commercial and office administration roles as required.

* All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.

* Managing daily post & internal mail.

* Any other duties as required.

Candidate requirements:

* Experience of Import/Export and customs procedures desirable.

* GCSE Maths and English (A-C Grade of Above) or equivalent

* Basic skills in Microsoft Office

* Ability to work as part of a team

* Positive can-do attitude with a hard work ethic

* Communicate clearly, professionally and concisely.

* Organisation and timing

* Ability to work under pressure

* Customer-orientated

Benefits

* Company events

* On-site parking

* Company incentives

* 20 days holiday plus BH

Job Types: Full-time, Permanent