MSVC Quality Administrator

Job Title: MSVC Quality Administrator
Location: Home based
Salary: £24,603 Per annum Increasing to £27,700 per annum following successful completion of a 6 months' probation period
Job Type: Full time, Permanent
Closing Date: 1st July 2024
We are currently looking for a MSVC Quality Administrator to join our committed and compassionate Quality team, on a permanent contract.
The successful candidate will have a keen eye for detail with the ability to proactively ensure that business needs are met. They will have a positive attitude and the ability to work collaboratively.
This role sits within the Quality Team, but will work closely together with our Modern Slavery Victim Care (MSVC) Teams. The postholder will provide support to the MSVC Quality Officer in gathering data, creating reports and following up on actions. The purpose of this role will be to ensure reports, forms, complaints and process documents are correctly completed by the MSVC Teams, this will be done by reviewing these reports and forms, completing trend analysis and providing feedback and support where needed.
If you are organised and have demonstrable experience of prioritising you own workload and are looking for an exciting role that makes a difference, we'd love to hear from you!
As the MSVC Quality Administrator your duties would include:
* Gathering and analysing client feedback
* Compiling the data from the various forms into one database to allow easy reporting and trend analysis
* Following up on corrective actions with the relevant team
* Completing checks on KPI data, reviewing the KPI reports that come through, monitoring KPI compliance and putting in place actions with the teams where failures or issues have been identified in relation to the KPIs
* Supporting the relevant teams with responding to complaints, coordinating response times and responsibilities, checking the complaint response before it is sent, following up on actions after the complaint
* Supporting the teams with writing process documents
* Completing checks on any incidents logged to ensure they are correctly logged in the CRM system, as per contract requirements
* Conduct quality checks on various forms, to ensure they are completed correctly
* Feedback any issues identified to the relevant party and provide support to ensure issues do not reoccur
The experience and skills you need:
* Experience of creating reports, including gathering data, analysing trends and presenting this in a clear and concise manner
* Experience of providing constructive feedback
* Excellent IT skills in word processing, spreadsheets and email
* Good communication skills, including verbal, written and listening
* Ability to work to deadlines, time management skills
What else to expect:
* ​The Quality team operates Monday to Friday 9am - 5pm. There may be occasions where flexibility to work outside of the hours is necessary
* The role is homebased; however, they may be occasions where you will be required to travel depending on business needs
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
Benefits:
* Flexibility and work life balance
* Enhanced family friendly provisions
* Additional holiday entitlements
* Perkbox benefits
* Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
Therefore the applicant must:
* Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
* Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Candidates with the relevant experience or job titles of: Senior Administrator, Office Manager, Office Assistant, Office Supervisor, Office Administrator, Senior Administrator, Admin Assistant, Administration Clerk, Admin, Senior Support Administrator, Senior Business Administrator, Business Administrator, Secretary, Quality Administrator, Support Administrator will be considered for this role