Posted in: Customer Service/Call Centre in London | Posted: |
Customer Experience Representative - Car Replacement
£23,000 - £25,000
Uxbridge, Middlesex
Mon-Fri 8am - 4:30pm or 9:00 - 5:30pm
Full Time
The Company
This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.
The company have been established for over 28 years and are currently going through a period of significant growth and as a result of this are looking to add to their friendly team.
The Ideal Candidate
Will have worked previously in a busy telephone based role and have a positive and friendly approach. Training will be provided but enthusiasm and strong customer service is a must.
Responsibilities
Provide excellent customer service
Manage your own portfolio of clients for the duration of their hire period
Confidently negotiate with third party insurers
Liaise with repairers and obtain key updates on the progress of client's vehicle repairs
Follow up claims progress with third party insurers to ensure losses are correctly mitigated
Abide by guidelines agreed with the insurers to ensure that the hire charges are paid in full
Keeping good levels of communication with other team members and other departments
Apply a structured and organised approach to managing your own caseloadKey Skills and Knowledge
Great on the phone
Confident at building rapport with customers
Strong verbal and written skills
Word/Excel/Outlook and basic IT skills
Ability to build effective relationships with colleagues
Have a 'can do' attitude and an ability to think 'outside the box'
To be able to deal with challenging customers
Working Hours
Monday to Friday - 37.5 hours per week either 8am - 4:30pm or 9:00 - 5:30pm
What benefits are there?
We offer 33 days holiday (inc Bank Holidays) with the ability to buy and sell more days
We have a 5% contributary pension scheme
Flexible working available
Health and wellbeing support including a Healthcare Cash Plan
Life assurance 4x annual salary
Company online portal offering a whole host of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more
Structured training and development opportunities
Rewards Scheme
Sociable office and various social activities
Monthly McDonalds Breakfast
This is a fantastic role based in an award winning company so if you feel you have the right skills, drive and enthusiasm, please apply today