Posted in: Customer Service/Call Centre in London | Posted: |
A newly created opportunity has become available within an amazing local business. This role will sit within the service side of the company and you will be responsible for a variety of tasks, including overseeing a team of 8 Administrators. Advanced Excel skills is a must, as well as the ability to come in and really hit the ground running with supporting the Service Manager, in order to drive the department forward as the company continues to grow.
What’s in it for you?
25 days holiday plus bank
10% employer pension contribution
Private healthcare - Excess paid by employer
Death in service x 4
Annual salary reviews
Annual bonus
Slight flexi working – You can do 8.30am to 5pm or 9am to 5.30pm
Role responsibilities:
Manage the teams daily workflow, including training and development
Driving and monitoring the service order process
Review KPI’s for the team and make sure they are achieving the expected levels
Customer liaison – Assessing their needs and then actioning as appropriate
Producing monthly customer reports
Support, train and upskill the team
Responding to emails in the service inbox and responding within agreed SLA’s
Preparing quotes
Processing worksheets
Manage stock adjustments
Create contacts for Service Agreement
Always be customer orientated and represent the company at a high standard
Candidate requirements:
Strong customer service background, ideally within a similar role
Good leadership skills
Advanced Excel skills including Vlook ups and Pivot Tables
SAP would be an advantage
This is a brand new role within the business so would suit candidates who are looking for something fast paced and a role where you are able to develop and grow within the position, you’ll really get out what you put in with this!!
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