Posted in: Engineering in London | Posted: |
We have an amazing opportunity for a 2nd Line Support Engineer, to join an award-winning organisation, voted one of the UK’s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 2nd Line Support Engineer, to join their expanding service desk team and take a supporting role in the management and resolution of the customer’s technical issues. Our client is looking for a highly motivated individual, with a ‘can do’ attitude and must have MSP (Managed Service Provider) experience.
This is a hybrid role (3 days in the office and 2 days remote).
Essential Experience:
* MSP background
* 2-3 years’ experience in a 1st/2nd Line role
* Experience of working for an ITIL framework in a service desk environment
* Microsoft Windows Server (Apply online only)
* Microsoft 365 support for email, SharePoint, OneDrive and Teams
* Active Directory Management
* Windows 10, 11 Operating System Support
* Apple OS and Apple Mac support experience
* Microsoft Office Suite
* Backup Technologies such as DATTO, Acronis
* Laptop/desktop and then client support
Exams towards certifications relevant for this role will be fully funded by our client
