Posted in: Engineering in London | Posted: |
Skills Required: DSS, IMAC, Apple Mac, PC, Hardware, Software, VIP, VVIP, Audio Visual Support, Customer Service.
Key Responsibilities
Provides support for software, hardware and networking support for desktops, laptops, and servers.
Provides maintenance and support on legacy products
May Provides Support for Enterprise Products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers, and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanour, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Key Qualifications
High school degree required
6 months to 1-year hands on technical experience
Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
A+ certification a plus
Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, . COMPTIA, and NETWORKPLUS
Troubleshooting software and hardware problems
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Ability to test and certify PC, networks, servers, and client approved software applications and associated peripherals
Knowledge of client specific internal procedures and service delivery requirements
Excellent analytical and client communication skills
Client and/or governmental clearance may be required
Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix
Police or criminal background verification may be required
