Posted in: Social Services/Mental Health in London | Posted: |
HOUSING OFFICER
Purpose
To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.
Maintain all required records and information. Analyse and interpret complex information, for input into reports.
Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area.
Develop good working relationships, develop community links and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally.
To deliver a responsive customer focused housing management service to residents and prospective residents.
To represent Waltham Forest Housing to residents, members of the public and outside agencies and form effective working relationships and use the opportunity to increase the perception of others of the value of Waltham Forest Housing.
To apply please submit your CV for immediate interview