Customer Service Administrator

A bit about us
Since 1998, LifeSearch have protected over three quarters of a million UK families and businesses. Over 1.6m individuals. We work with insurers big and small to match our clients needs and budget to the best life cover for them.
Our goal is to protect the UK properly so we are looking for likeminded individuals who are passionate about doing what is right by the client.
We have featured in the Sunday Times Best Companies to Work feature and are very proud of our Trustpilot reviews.
The role
LifeSearch are looking to grow our Client Support team. In this administrative role you will be responsible for the smooth processing of our client’s journey with proactive and innovative thinking to make sure the right cover is in place for each family. Connecting with each client to get them from unprotected to protected seamlessly.
This will be a fast-paced role, so it is crucial that you manage your time effectively, have attention to detail and able to multitask. Having an innovative way of working and approaching any challenges with positivity and resilience, as well as forming good working relationships with fellow team members and advisers will ensure your success in this role. You will need to handle often difficult conversations with courage, sensitivity, and care.
All training will be provided along with regular quality checks, you will have a Leader and a Team Coach on hand to help guide you, as well as monthly performance reviews.
Managing your time to ensure your hitting your daily and weekly targets will be a challenge whilst you’re learning your role and then again when we go through our busier periods. Your objectives will be amended as you grow in your role and will vary depending on business goals. Having a good understanding of how our goals change from month to month will be key to ensuring success for you and our company.
The role is bases in our Leeds City Centre office
Our recruitment process
I’m Rob and I will be managing your application. We understand looking for a job can be difficult, so we aim to give you a positive experience from the moment you apply. This starts with me, a real human reading and managing your application!
We will review your CV and notify you if you have been selected to progress.
If progressing, we will conduct a diary booked 20-minute telephone interview with you.
If that goes well, you will be invited to a face-to-face interview in our Leeds office where you will get a real feel for our culture.
We will give you prompt feedback following your interview.
About you
* Excellent attention to detail
* Strong Administration experience
* Great telephone manner
* Superb listening skills.
* Good IT skills to accurately log information on our systems.
* The ability to understand and work within a complex regulated industry.
* The desire to become an expert in your field of work.
We are not looking for any specific type of experience as full and ongoing training is provided. What is important to us, is a strong work ethic, good organisational skills and the desire to learn.
What’s in it for you
* To work for a proven, stable, inclusive, fun and successful business.
* £23,800 starting basic salary.
* Great ongoing training and development with superb career opportunities.
* Hybrid working after initial 6-week training period in our Leeds City Centre office.
* Income protection, Life Protection and Critical Illness Cover.
Additional benefits from a leading employer