Posted in: Engineering in Portsmouth | Posted: |
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
* Respond to support contacts and tickets as assigned within Service Level Agreements.
* Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.
* Maintain an understanding of the internal escalation process.
* Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
* Performs general preventative maintenance tasks on computers, laptops, printers.
* Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
What you’ll need to succeed:
* Experience in managing/troubleshooting Windows Desktop Operating Systems.
* Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
* Experience in using ITIL based ticketing system (ITIL foundation preferred).
What we offer:
* Involved in varied projects that make a positive impact on critical services on a local and national level
* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
