ER Advisor

The ER Advisor will play a key role as part of the Advice Service team that is responsible for providing a front-line Employee Relations policy and process advice service to all of Thames Water’s managers.   This role requires someone that is confident, customer focused and who has strong knowledge of employee relations, People processes, policies and systems. 

What you’ll be doing as an ER Advisor

Providing a professional front-line advisory service that supports managers with HR policy, process and system queries; aiming to resolve as many at first point of contact as possible.
Ensuring that queries and cases are escalated to appropriate channels in line with agreed escalation process.
Managing cases such as conduct matters, capability, and other HR issues, including suspensions and investigations. This may include reviewing investigation reports and complex letters or communications.
Taking responsibility for your own workload and owning queries / cases through to resolution; communicating effectively with all involved.
Maintaining case management records to ensure they are clear, concise and in line with GDPR. 
Coaching managers on all aspects of people management, including communication, robust decision making, fairness and consistency of application.Base Location: Reading - Hybrid
Working Pattern: 36 Hours

What you should bring to the role

Good time management
Previous experience in HR services
Ability to work to tight deadlines
Experience in Employee Relations matters
Highly organised and responsive, with the ability to prioritise work to meet tight deadlines
Experience in SAP would be desirable
Experience of managing challenging stakeholders
Customer focussed, with a detailed knowledge of People policies and proceduresWhat’s in it for you?

Offering up to £40,000 per annum depending on experience.
Annual Leave -26 days holiday per year increasing to 30 with the length of service (Plus bank holidays).
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
Personal Medical Assessments – Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment