Posted in: Administrative and Support Services in Nuneaton | Posted: |
We are currently looking to recruit a Customer Service Specialist for our successful, family run business in Nuneaton, who offer growth of their employees and offer a number of benefits.
The main purpose of the role is to deliver customer service skills across our clients portfolio. The successful candidate will need to have a willingness to offer customers an excellent and smooth customer service experience.
To be considered for the role, you’ll require the following essentials:
The ability to deliver excellent customer service skills to each customer
Be approachable with good interactive and communication skills
Have a strong knowledge of Microsoft Word, Outlook and Excel
Demonstrate the ability to work on your own initiative aswell as part of a team
Be enthusiastic, optimistic and good at working in teams
Work with a positive attitude and the aim to succeed within the role
Being multilingual would be advantageous but not essential
Within this position, you’ll also be:
Your main focus will be to liaise with customers who contact our Client via telephone and email
Liaise with other departments such as the sales team, logistics and warehouse
Prepare quotes ready to be sent out
Manage the after sales service
Manage and resolve any queries and follow the process through
Update customers of their orders as well as stock pricing, delivery times, invoices etc
Ensure that all queries are answered within a timely to manner using the CRM System
Display a professional customer service whilst identifying potential opportunities to maximise processes and targets
Processing and updating incoming orders accurately
Salary & Working Hours
£26,000 - £28,000 DOE; Full Time
Additional leave
Smart Casual dress
Company events
Company pension
On-site parking
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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
See our website for more details and jobs available -
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