Customer Service Advisor

Francesca’s Recruitment is recruiting for a Customer Service Advisor based in Rotherham. This is for a Key Working company. This is a full-time permanent role.
Customer Service Advisor Key Responsibilities:
* Carry out the directions of the Customer Services Manager and the Internal Sales Manager.
* Work effectively with Business Development Manager to deliver results
* Make sure that all orders are processed correctly and on time.
* Provide a consistent and excellent service to customers. Solve queries for customers.
* Ensure excellent customer service and minimise costs by responding efficiently and diligently to customer orders and enquiries.
Customer Service Advisor Person Specification
* Strong customer focus: passionate about customers and the service we provide,
* Has gained relevant experience in a customer service or administration role
* Shows initiative, and proactively proposes solutions to help develop business/grow sales,
* The ability to take ownership and to be pro-active in improving efficiency and performance,
* Credible and confident with customers, suppliers, staff colleagues,
* Has a strong, confident personality with excellent communication skills,
* A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines
* Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
* Able to effectively multi-task and handle periods of high workload,
* Able to use a Sage system and a CRM system.
Hours – Monday – Friday 8am – 5pm
Location - Brinsworth, Rotherham - Hybrid (2 Days working in the Ofiice)
Salary & Benefits
* Salary is £23,877.00
* 25 days holidays + 8 days stats plus extra holidays for rewards to employees
* Healthcare
* Pension
* Free Parking
Please apply with your cv for the Customer Service Advisor role or call Francesca’s Recruitment on (phone number removed)