Posted in: Other in San Francisco | Posted: |
Job Description
Cash App has grown rapidly to 70+ million users moving billions of dollars daily. To support this, we are building out Trust— a new Platform organization responsible for product experiences aimed at promoting the health of the increasingly complex Cash App ecosystem. Trust works to improve Cash App access for our customers, while limiting access for bad or unauthorized users by detecting and preventing improper use across all of our core product areas. The teams under Trust creating these mission critical services and products include Identity, Access, Risk Controls and Support Automation. We appreciate broad perspectives, a willingness to dive deep, and a readiness to work collaboratively across many disciplines (including product, design, operations, legal, data science, ML).
About Support Product
We want customer support to be the reason why people trust Cash App with their money. We want to build lasting trust with customers by making it easier to get helpful and caring support that resolves their issues. Support Product is an engineering team within Trust that is responsible for building Cash App’s customer facing support experiences as well as internal agent tooling. We blend cutting edge automation throughout our highly scalable applications.
As an engineer on Support Product’s Agent Tooling team you will be part of our distributed cross-functional product development team of Server Engineers, Mobile Engineers, Designers, Machine Learning Engineers and Modellers to build best in class agent tools that make it easier for our agent to find the information and take the actions needed to fully resolve more of our customer issues.
As a member of the Cash App Support Product team, you will:
Design, build and support the core systems for Support Product on our Trust team
Work in small, cross functional project teams to iteratively deliver products to production
Creatively solve challenging technical problems at scale
Influence the technical direction of the Support’s technology stack
Be on a team that is part of a 24/7 on-call support roster for our services
Support your colleagues to help grow the product and the team
Contribute to team roadmap discussions and planning (at Cash App each team is responsible for their own roadmap)
Interact with cross-functional partners from the Trust team as well as other parts of Cash App