Posted in: Other in Baltimore | Posted: |
Job Description
We are seeking a Journeyman System Engineer, with experience in a variety of operating systems and platforms to support team operations at Fort Meade, MD. These are full-time positions. Available upon award in June 2024.
What You'll Be Doing:
• Perform duties as the onsite Tier 3 FSR.
• Action issues/incidents/maintenance tasking from Service Desk, Jira or other stakeholder directive.
• Determine location of tool (e.g., cloud, on-prem); validate impacted system and impact level (review critical applications/services list); evaluate initial assessment against configurations/baselines; and fulfill requests.
• Conduct technical exchange of information and activities already conducted at the Tier 0-2 level, provide Tier 3 support, coordinate with CFTs and vendors for resolution.
• Coordinate with/escalate to CFT app and dev teams all issues or “major incidents” not resolvable at Tier 3 (e.g., deployments, system builds, application failures); Tier 3 will initiate proposed changes via the Change Management process within 48 hours if the issue does not impact operations.
• Manage and deploy all releases not automatically deployed by the CI/CD to any environments disconnected from the Dev Environments.
• Build, Configure and Manage any on-prem environments that are not used for dev but are included as part of the JCAP ecosystem located in MD, GA, TX and HI.