Posted in: Administrative and Support Services in New Jersey | Posted: |
Job Description
We seek a proactive individual to play a pivotal role in the ongoing maintenance and enhancement of our Salesforce platform. This position involves gathering requirements and feedback, designing scalable solutions following best practices, and overseeing the product roadmap.
We seek an individual with a profound comprehension of the Salesforce platform, capable of grasping our current setup and aligning it with our business goals to swiftly pinpoint areas for enhancement. The Senior Salesforce Administrator should adeptly handle change management, governance, and oversee all facets of a Salesforce project, from communication to prioritization. The ideal candidate will excel in liaising with stakeholders across hierarchies, translating technical details into understandable language, and articulating design choices and their implications clearly.
Responsibilities:
All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Familiarity with API integrations and processes to access third-party platforms and interfaces
Qualifications
Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud
Certified Salesforce Administrator, Advanced Administrator, Platform App Builder
Bachelor’s/Postgraduate degree, or professional qualification
A proactive attitude to platform enhancements
Designing scalable, best-practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience generating technical documentation
Experience implementing Salesforce configuration changes
DevOps/release management experience
Benefits:
Competitive compensation package
Ability to work remotely
Unlimited PTO
Every third Friday of the month off
Winter break closure; the week between Christmas and New Years
Home office setup
Wellness Reimbursement