Office Clerk

Professional Civil Process (PCP) is looking for a Call Center/Quality Assurance Office Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.
About PCP:
PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
We’ve been serving the legal community for over forty years.
PCP currently handles over 140,000 services of process documents annually.
Our corporate headquarters is in Spicewood, Texas.
PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).
About the position:
Monitor the quality of service of process reports in the regions assigned. Reports include:
Service of process that are waiting to go out for service
Service of process that are being attempted by Sheriff’s
Service of process that are being attempted by Out-of-State agents
Service of process that have no attempts
Service of process time frame of attempt
Answers incoming calls from process servers and agents
Answers incoming calls from customers calling A-Plus Delivery
Input service of process data information into computer system
Running license plates
Check and complete emails and voicemails in a timely manner
Perform other tasks assigned
Requirements
About you:
High school diploma or equivalent
1-2 years of call center/customer service experience
Basic computer skills
Highly developed sense of integrity and commitment to customer satisfaction
Has “thick skin” and is able to handle complaints and unpleasant calls
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Accuracy in grammar and spelling
Able to understand and follow instructions
Excellent interpersonal and communication skills
Organization skills
Flawless attendance
Commitment to team results; a team player
Benefits
Compensation, Hours, and Benefits:
Full Time: Monday – Friday - 8:00 am - 5:00 pm - $15/hr
Dental/Vision plan - available immediately upon hire
MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
Paid Time Off (PTO) - to be used after six (6) months of service
Ten (10) paid holidays - after six (6) months of service
401k savings plan with company matching - after one (1) year of service
Casual work environment
Casual attire
Fully equipped gym