Key Account Manager

Job Description
POSITION SUMMARY
Meet & exceed client service expectations and manage various different projects with cross functional and cross-country teams.
Provide updates on regulatory and sustainability trends and services to client.
Offer necessary trainings to internal and external staff.
Ensure the alignment and integration of services and operational deliveries in accordance to global C&P and sales strategies for assigned strategic accounts.
Work in conjunction with C&P sales, operations and other client services staff (EA’s, SA) to achieve client deliverables.
Meet assigned account, individual and team revenue goals and key performance indicators (KPIs) as defined by management.
Generate opportunities for incremental revenue growth within existing global accounts consistent with SGS strategic account initiatives and by penetrating the client supply chain and vendor network.
Generate within existing account assignment additional services or solutions opportunities across SGS CRS SBUs, and/or integrate other SGS complimentary business lines (cross divisional if needed).
JOB FUNCTIONS:
Participate in and support strategic account on-boarding in preparation for initial and follow up client meetings, including preparation, communication, and implementation of, client specific global SOPs, trackers and charts protocol, Presentations & QA manual development, pricing negotiation, and any other account on-boarding tasks, such as the development of uniform report templates and other client specific forms to facilitate the program.
Have basic knowledge of various sustainability trends and corresponding SGS services to offer to client.
Have basic knowledge of global regulatory and requirement for market entry and be able to educate client and create process for smooth launch of products.
Support sales team with development, preparation and response to RFI’s, RFP’s, RFQ’s or any other bid for tender submitted by key account for SGS participation.
Maintain and build collaborative client relationships within respective client global account staff and within internal sales and operations group.
Work with the front-line sales team and affiliates to implement and onboard new client programs.
Work effectively with sales and operations to deliver client expectations effectively and efficiently.
Work closely with the global network to ensure the following: SOP compliance and prompt response to client inquiries regarding order status, department workload, capabilities and report content for jobs initiated by international sales efforts.
Liaise between client / technical/ operations teams.
Work with global network to streamline client services functions for more effective and efficient execution of services.
Provide necessary training to other account managers during transition of work.
Be a superuser of SGS systems such as SGSmart, BOSS, SharePoint management and client systems such as Coupa. Provide necessary demo and trainings to internal and external members as needed.