Academic Support Supervisor (Evening/Weekend Hours)

Job Description
Opportunity at a Glance
The Supervisor, Academic Support Advising will be responsible for all Advising & Retention Services within their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. This leader will focus on providing excellent customer service and coaching support to Academic Support Advisors to meet and exceed their service level agreement with students and other departments. The Supervisor, Academic Support Advising will partner with other functional areas as needed to positively impact student retention/ persistence, student satisfaction and the student experience. The Supervisor, Academic Support Advising functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.  The Supervisor reports to the Director, Academic Support Advising and has the following responsibilities: 
Responsibilities
• Supervise a team of academic support advisors.
• Responsible for supporting advisors through refresher trainings, ensuring their program knowledge is up to date, and coaching through difficult conversations.
• Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable federal and state.
• Assist with the new and continuing student registration process.
• Responsible for being a change agent to ensure all academic advising & retention KPIs are met.
• Act as the liaison for deans, faculty, and campus administrators in support of students and acts as a SME for advising & retention initiatives and programs.
• Participate and or/provides information on student retention efforts and/or programs.
• Represent the Advising and Retention Services department during meetings.
• Handle interdepartmental escalations to provide support and come to a positive resolution.
• Assist with the delivery of student workshops related to promoting student success.
• Identify opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
• Collaborate with other departments and functional areas to deliver an optimal student experience.