Customer Service Representative

Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!
Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!
Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
Build relationships with customers through open and honest communication.
Handle customers complaints effectively and provide appropriate solutions or alternatives
Follow communication procedures, guidelines, and policies.
Stay up to date with new and enhanced products
Requirements
Experience
3+ years of Customer Service experience (preferred but not required)
2+ years of Call-Center experience (preferred but not required)
Education
High School Diploma or GED
Location
Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.
Soft Skillsets
Ability to adapt to a changing environment and handle multiple priorities
Excellent writing and analytical skills
Technical Skillsets
Fluent in Spanish and English
Ability to type approximately 35+ words per minute
Experience with Microsoft Word
Experience with Microsoft Excel
Experience with Microsoft Outlook
Experience with Microsoft Teams (preferred)
Experience with TalkDesk software (preferred)
Experience with PureChat software (preferred)
Experience with ZenDesk software (preferred)
Experience with ePic software (preferred)
Benefits
Compensation
$18-$20/hr+ commensurate with experience
Benefits (Available after 60 Days of Employment)
Paid Time Off
Paid Sick Leave
Medical Insurance
Dental Insurance
Vision Insurance
Flex Spending Account
401(k) plan + employer match
Flexible Schedules
Days: Monday – Friday Only (No Weekends!)
Times: 8:00am – 5:00pm
0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week
Training Schedule
One-on-One training in Houston, Texas office location for first 60 days
Additional training provided as needed with business and product changes