Customer Operation Specialist - German

We are seeking two Customer Operations Associates to join our team in Amsterdam. As part of our Customer Operations team, you will play a crucial role in managing order processes, providing excellent customer service, and facilitating communication between customers, sales teams, and internal departments.

Description

• Process sales orders accurately and efficiently, from entry to confirmation and maintenance.
• Monitor product allocation and manage pick ticket creation.
• Handle returns, logistics issues, and product claims according to company procedures.
• Respond promptly and effectively to customer inquiries via phone, chat, or email.
• Collaborate with internal teams to address customer needs and resolve issues.
• Develop commercial ideas and actions in consultation with the Customer Operations Coordinator.
• Handle administrative tasks and contribute to process improvement initiatives.