Customer Service Advisor

Are you looking to build your career, but you don’t know where to start?

Here at Blume we believe in fostering a culture that allows for people to ‘Blume’ and develop their skills. We have had our customer service advisors progress into all different areas of the business, regardless of their backgrounds! Team Leaders, Subject Matter Experts, IT, Recruitment, Learning and development – you name it, we’ve promoted!

Blume works with the legal sector and making a genuine impact on people’s lives. With our focus being personal injury and medical negligence claims, we aim to make a difference in each of our customers lives by assisting them getting justice for hardship they have faced and giving them a light at the end of the tunnel.

You will be talking to clients and providing them with an excellent client journey, assessing their claim, while learning about our business and opening doors for your next opportunity to progress with us!

Job Responsibilities

* Initiate outbound and answer inbound calls to potential clients for medical negligence claims, who have enquired about our services.

* No cold calling is required

* Consistently meet and exceed assigned targets, striving for a first call resolution as frequently as possible.

* Monitor and achieve KPIs, including but not limited to talk time and number of dials.
Maintain excellent quality assurance scores by adhering to company guidelines and best practices.

* Work with Team Leaders to assess claims and determine how we can assist the client going forward.

* Demonstrate an understanding of the claims process, providing accurate and relevant information to clients.

* Record and maintain detailed and accurate information related to client interactions in the company's CRM system.

* Display empathy and build rapport with clients to create a positive client journey.

Expectations

* Enjoy talking to different people from variety of backgrounds.

* Listening to people’s stories and questioning on the back of it.

* To discuss medical terms with clients.

* Comfortable with listening and talking about injuries including sensitive topics.

* Work well in a vibrant team.

* Accustomed to talking on the phone for long periods of time.

* Have pride in delivering exceptional customer service.

* Ability to build rapport with a variety of people.

* Enjoy hitting targets while maintaining an effective customer experience.

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Benefits - What’s in it for you?

* Casual dress

* Weekly accrued bonus

* Friendly and approachable managers

* Perkbox enhanced membership – deals and discounts from over 1,000 household brands!

* Lovely social environment – including quarterly paid company socials and free beer/wine for an after-work tipple.

* Free fruit, snacks, and soft drinks

* Employee assistant program and access to GP

* Gorgeous new office space and facilities including on site food hut and coffee shop

* Paws-istive atmosphere – we are a dog friendly office, creating a relaxed and stress reducing environment!

* Real Living Wage employer - we don't want you scraping by on the bare minimum!

* 28 days holiday, that increase the longer you're with us