Tenancy Management Administrator

Are you an experienced Administrator/Coordinator looking for your next role? If so we need you!

We are looking for a Tenancy Management Administrator to join the team at a local council in Hemel Hempstead. The job encompasses many duties however in essence you will be the main point of contact for all administrative tasks in the Tenancy Management department.

Location: Hemel Hempstead, HP1
Working days: Monday to Friday
Hours: 09:00-17:30 (some flex may be allowed)
Pay rate: £12.73 per hour

Please note this role is on a 6 month contract with the possibility of extension, but not guaranteed. Start date ASAP.

Duties include (but not limited to):
- Support the team to deliver a great service to customers
- Monitor and respond to emails in a timely fashion
- Respond to and deal with customer queries and complaints
- Arrange and take payments where required and process POs
- Attend meetings where necessary to minute take
- Ensure records are compliant, up to date and stored in accordance with GDPR legislations
- Collate and present information to colleagues in respect of enforcement activity
- Other tasks as and when required by line manager

Person specification:
- Previous experience in council/social housing sector (highly desirable)
- You MUST have solid and demonstrable Administration/Coordination experience
- You MUST have worked previously in a customer facing role for at least 1 year
- Ability to work calmly and systematically under pressure
- Excellent communication skills - both written and verbal
- Ability to analyse data and write reports
- High level of IT competence - including Microsoft and internal systems

You will have a phone interview with the hiring manager prior to commencement and an enhanced DBS police check will need to be undertaken.

If interested please apply now with your CV and we'll be in touch!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people