Tenancy Visiting Officer (Inventory)

Tenancy Visiting Officer (Inventory)
Hemel Hempstead area (Hybrid/Smart Working)
Salary £32,709 Per Annum + Benefits and Mileage Allowance
Permanent, Full Time
37 hours per week (Monday – Friday, Flexibility Negotiable)
Thrive Homes is looking for a Tenancy Visiting Officer (Inventory) to carry out home plan visits to complete inventories, monitor tenancies and the condition of the home.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Other Responsibilities:
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Carry out home visits - monitor tenancies and check the condition of the home
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Complete inventories
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Book and monitor follow up works and actions and complete associated administration.
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Identify and escalate support requirements to the appropriate support channel e.g. sustainment and intervention.
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Manage the ‘relationship’ between Thrive and our customers focussing on managing expectations, behaviours and adherence to contractual / tenancy obligations.
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Carry out estate inspections to check cleaning, grounds maintenance, identify repairs and hazards such as fly tipping or bulky waste.
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Undertake ‘flick testing’ to the communal lighting through the blocks.
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Collaboration and support across the team and business to ensure resolution of issues are achieved.
Please note you will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.
Properties are located generally within an hour of Hemel Hempstead and your visits will be grouped by area.
Requirements:
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You can demonstrate a track record of delivery against our key deliverables or a foundation on which can be built to fulfil the full brief.
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We are flexible in how you have achieved your skills and experience, through education or through worked experience.
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Your ability to role model our core behaviours is as important as technical expertise.
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You must be able to support a culture founded in trust and respect for everyone.
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Full Driving License and use of a vehicle
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Be self motivated
Any housing experience would be advantageous but not essential to the role.
Benefits:
Thrive’s Top 10!
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Annual Leave - 25 days per year increasing by length of service (up to 30 days).
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Buy or sell annual leave
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Generous family friendly provision
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Pension - Thrive Homes will pay double your contribution (up to 10%).
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Discretionary Bonus
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Life assurance - a payment of 3x your salary
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Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
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Virtual GP Service (available 24/7)
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Wellbeing reward scheme (earn vouchers through a health app)
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A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!
All roles at Thrive are subject to a basic DBS check.
Closing date: 14th June 2024
Interviews to be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Thrive
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.
Thrive’s Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us