Customer Support Administrator

Customer Support Administrator
Salary: £30,000 to £32,000 per annum, depending on experience
Leeds LS10, West Yorkshire
Permanent: Full Time
Profile
Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.
The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills to join the team as a Customer Support Administrator.
Key Responsibilities:
* Understanding and interpreting client’s drawings and tender documents
* Work closely with the sales team to obtain information and understand requirements for quotes
* Using Excel to provide detailed and accurate quotations for clients
* Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
* Organising and prioritising daily workloads
* Negotiating prices with suppliers
* Assisting the estimator with costing of bespoke furniture
* Scheduling of furniture for projects
* Updating internal systems and maintaining an organised and efficient working area for the team
* Answering the phone and when needed greeting visitors
* Provide support to the Project Managers
* Scheduling of furniture for projects
Skills & qualifications:
* A high energy, motivated and dependable individual with excellent communication skills
* Able to perform calmly under pressure and maintain attention to detail
* A purchasing background would be an advantage but not essential
* Knowledge and understanding of manufacturing.
* Excellent telephone manner with a good aptitude to build relationships with suppliers
* Computer literate – Must be competent in the use of Excel.
* Able to show initiative and manage own workload
* Efficient and pro-active
* Adaptable
Interested in this Customer Support Administrator role? Please submit your updated CV.
INDLS