Lead Administrator

Step into a pivotal role as a Lead Occupational Health Administrator! My client is seeking a skilled professional to lead their administrative team in managing all aspects of occupational health.

The oppurtunity

This is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care

The Role

Your main function will be to support the Occupational Health manager within the department in achieving your objectives of ensuring all clients are responded to within the required service level agreement (SLA). Reporting to the Occupational Health Manager, the role is best suited to someone with administrative experience. You will be required to monitor and manage key performance indicators (KPI's), including completing regular quality assessment to ensure the team are working consistently and in line with the clinical governance.

Day to Day Responsibilities

Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis.
To conduct catch ups with team members on a regular basis, taking part in monthly meetings, reviews and 1-1s.
To liaise with occupational health manager regularly with feedback and suggestions for improvement.
To perform quality assessments using the quality scoring matrix and providing feedback to occupational health administrators.
To assist in the investigation of complaints and liaise with clients and service managers regarding service issues.
Effectively manage all team absence, sickness and lateness in line with company procedure, ensuring that relevant paperwork is completed and saved to personnel files.
To complete accurate, daily clinical data entry onto a secured CRM System.
To case manage all ongoing Occupational Health referrals with the objective of ensuring that all SLAs are achieved.
To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries.
Must be able to work with other departments to assist in the growth of the business.
Adhere to ISO and SQOHS approved policies and procedures to ensure that quality and compliance is always maintained.
To carry out any other tasks deemed necessary by the Management Team.

What you bring to the team

Excellent organisational skills and ability to prioritise workload and meet deadlines.
Track record of meeting and exceeding KPIs and targets and a desire to instil the same behaviours into the team.
Excellent written and communication skills
High level of computer literacy (Word, Excel)
Experience in effective communication with management/senior management.
To be able to work on your own initiative.
To maintain confidentiality and discretion when dealing with any all enquiries, or sensitive information obtained as part of the role.
Experience in data entry, scheduling and diary management.

Benefits

25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service.
Holiday season bonus after 3 years' service
Profit share scheme.
Season ticket loan scheme.
Cycle to work scheme.
Access to Employee Assistance Programme.
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Company incentives, access to discount schemes.

Why Join our Team?

This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy so they look for colleagues who have a positive and focused attitude. Through training and DEVELOPMENT, they make sure that everyone who works there have the resources they need to build their careers. SO, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you within the business.

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