Safer Roads Officer - Preston

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

We are currently recruiting for experienced administrators to work as Safer Roads Officers on a full-time contract based in Preston, Lancashire.

The role is fixed-term, and will be for a minimum of 3 months from the starting date.

The contract entails a 37 hour working week, paid at £12.00 per hour (PAYE)

Role overview

To deliver professional, efficient and effective administrative support in relation to all aspects of non-recordable motoring offences, including officer issued and safety camera notices, reports for process, injury collision reporting and diversionary courses.

To promote road safety, reducing those killed and injured on Lancashire’s roads and where necessary bring offenders to justice.

Main Responsibilities:

 To keep the SRU Managers updated, ensuring any changes in legislation, policy and procedure, are communicated in a timely manner.

 To provide a high quality of service to members of the public, officers and colleagues maintaining confidentiality at all times and to continually strive for improvement and support change where necessary.

 To support the work of operational officers providing advice and guidance in the preparation of evidence to comply with national file standards and assist in the successful prosecution of offenders to ensure cases are dealt with in a timely, professional and accurate manner.

 To work in a multifunctional team to deliver cost-effective criminal justice administrative processes, maintaining attention to detail whilst successfully managing demand and taking responsibility for associated deadlines. Over time, there will be a requirement for staff to gain experience of a variety of functions within the SRU.

 To provide advice and guidance to colleagues, other agencies, members of the public and National Driver Offending Retraining Scheme (NDORS) trainers, regarding traffic offence reports, fixed penalties, camera enforcement notices, report for process and collisions matters and diversionary courses.

 To closely monitor adherence to procedural, legal and home office requirements and service level agreements with officers and other agencies such as the Crown Prosecution Service (CPS), Her Majesty’s Court and Tribunal Service (HMCTS), the Coroner’s Office and UKROEd and take prompt action to address non-compliance by the most appropriate method.

 To provide advice, support and guidance to officers in relation to the submission, quality, content and timeliness of SRU prosecution files, issuing constructive feedback, tasking and documenting additional enquiries where necessary.

 To act as subject matter expert in relation to injury due care investigations, conducting evidential reviews to ensure minimum standards of evidence are met to support a prosecution, course offer or identifying evidential shortcomings and advising where no further action may be more appropriate.

 To prepare files for prosecution within agreed standards, processes and legislative timeframes.

 To upgrade files, when directed, to a high, trial ready standard, complying with Criminal Procedure Rules, the Manual of Guidance, Disclosure Manual and the Criminal Procedures and Investigations Act 1996.

 To ensure accuracy when updating or amending records and notices, processing course bookings and during court preparation ensuring at all times that records remain up to date.

 To respond to complaints and general enquiries, both internal and external, in a professional and timely manner.

 To contribute to the development of efficient processes and systems in respect to SRU and criminal justice procedures, taking opportunities to reduce the administrative burden whenever possible, particularly in respect of operational police officers.

 To ensure knowledge of NDORS is maintained in order to support the NDORS service.

 To positively engage and maintain effective working relationships with partner agencies, including the Department for Transport, Road Safety Support, CPS, HMCTS and the Coroner’s Office.

 To deal with general enquiries from officers, other departments and divisions, members of the public, CPS, HMCTS, the Coroner’s Office, UKROEd, NDORS trainers, other Police Forces, both in writing, email and via the telephone.

 To deal appropriately with telephone enquiries to both the SRU and NDORS public phone lines, providing effective, accurate, and courteous advice and guidance at all times, enhancing customer satisfaction, whilst at all times ensuring personal data is not compromised.

 To attend and actively contribute to meetings.

Knowledge and Experience:

Experience of working in an administrative role within a busy environment dealing with confidential information.

Experience of working to a high standard with minimal supervision, organising and prioritising own workload whilst working to deadlines

Experience of producing accurate written information and demonstrate a high level of attention to detail

Experience of inputting, updating and maintaining computerised systems

Experience of assessing information, providing logical, informed solutions and taking appropriate action when necessary

Experience of working effectively as part of a team

Experience of dealing with members of the public and working in partnership with other departments and agencies

Ability to communicate effectively at all levels

Experience of maintaining strict confidentiality, using tact and diplomacy where applicable

Experience of using Microsoft Software applications including Outlook and Word

If you would like to be considered for this position and have the relevant experience, then please send your CV to martin.cookson

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer