It Support Engineer

2

Job Title: 2nd Line IT Support Engineer

Location: Newcastle Upon Tyne, United Kingdom
Salary: £25,000 - £32,000

PLUS 25 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans

We are currently looking for an experienced IT Support Engineer to join a well established, innovative, cloud-first Managed Service Provider in Newcastle. The successful candidate will provide technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery. In addition to this, you will get involved in exciting project work.

This business pride themselves on their company culture and being a great place to work, where employees are valued!

Responsibilities:
• Provide technical support and assistance to customers and end-users, mainly via remote support
• Troubleshoot hardware and software issues
• Install, configure, and maintain computer hardware, software, and peripherals
• Provide training and technical advice to customers and end-users
• Create and maintain technical documentation
• Monitor system performance and ensure system security
• Participate in the implementation of new systems and technologies
• Ensure compliance with all relevant policies and procedures

Requirements:
• Proven experience in a similar role
• Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare
• Knowledge of Active Directory, Office 365, and other cloud technologies
• Experience with troubleshooting hardware and software issues
• Excellent problem-solving and communication skills
• Strong customer service and interpersonal skills

If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview.

Keywords: IT Support Engineer, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting