Outpatient Booking Clerk

1. Are you an experienced Outpatients Booking Clerk/Medical Administrator/Appointment Scheduler/Patient Services Coordinator/Medical Receptionist/Clinic Coordinator/Health Records Clerk or similar?

2. Do you have experience booking medical, patient, or similar related appointments?

3. Do you have experience booking medical or patient-related appointments within the NHS, Healthcare or Public sector?

4. Can you work 37.5 hours per week in Brighton (or 30 hours per week) from 9 am - 5 pm, Monday to Friday?

5. Can you work up to 4 months and maybe longer onsite in Brighton?

6. Are you happy to start employment immediately or within 1-2 weeks if successful?

Your World Recruitment is hiring an Outpatients Booking Clerk to join a healthcare organisation based in Brighton. The role will see the successful member of staff working within the Referral Management Team, loading incoming referrals for the entire Trust.

Outpatients Booking Clerk

Location: Brighton

Job Type: Temporary

Sector: Healthcare

Working environment: Office (Not on-site at a Hospital)

Duration: This is expected to be for 4 Months and maybe longer

Band: 3

Pay Rates: £12.00 to £12.50 paye inclusive of holiday, depending on skill and experience.

Days and Hours: Monday to Friday 9 am to 5 pm – 37.5 hours per week

Part-time may be considered but this would need to be for considerable hours – a minimum of 30 hours

Remote Working: Not an option, this role is on-site at all times

DBS Required: Yes, this is essential, and must be obtained as part of the compliance procedure throughout the job application procedure.

The main duties of the post are:

To register new patient referrals and send these for clinical triage so that a clinician can highlight the urgency of the appointment

To book, amend, and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system

To answer telephone calls from patients, GPs, and other Trust staff, always maintaining confidentiality and ensuring that a patient-focused/professional service is maintained

Main duties and responsibilities

* To register new patient referrals and send these for clinical triage so that a clinician can highlight the urgency of the appointment

* To index referrals in the Trust referral management system so that the correct clinician can review the referral

* To update patient demographics in the Trust patient administration at the time of referral registration

* To book, amend, and sometimes cancel outpatient patient appointments via the telephone and to confirm these details by letter using the patient administration system if required.

* To work to targets and objectives, manage a workload or phone calls, booking of appointments, deal with queries, data management, and general daily duties

* To respond to patient needs and ensure that their needs are always met, making adjustments where required for them to access the care they need. For example, booking interpreters for patients whose first language is not English

* To provide and receive complex and sensitive information to and from patients about their appointments, and give explanations and instructions clearly and concisely where barriers to communication may exist

* To raise and escalate any questions where you do not have a solution for the patient so that this can be investigated to ensure that there is no delay to patient treatment

* To follow the patient access policy when booking and amending patient appointments and to always book patients in order, by waiting time and by clinical urgency

* To ensure that the correct appointment type is booked i.e., new/follow up, face-to-face or telephone

* To update referral urgency and sub-specialty information on the Trust patient administration system following a clinical review of every referral

* To answer telephone calls from patients, GPs, and other Trust staff, always maintaining confidentiality and ensuring that a patient-focused/professional service is maintained

* To cancel clinics in line with the Trust policy, ensuring that the correct approval process has been followed. This will involve cancelling patient appointments and where possible re-booking to another date.

* To ensure the correct recording of cancellation reason and reason in the Trust patient administration system, ensuring that all updates are recorded in the referral comments

* To book 2WW suspected cancer appointments according to national guidelines, ensuring that patients are seen within two weeks of referral and escalating where this is not possible

* To update patient demographics on the Trust patient administration system at the time of booking if there has been a change

* To ensure that text message confirmations are sent when making or amending appointments

* To work under pressure, maintaining the ability to multi-task while dealing with complex and sometimes emotional situations, such as canceling patient appointments at short notice.

* To problem-solve and escalate any issues and record all information accurately

* To always maintain professionalism when dealing with patients and colleagues, ensuring that the expected standards at work are maintained

* Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or demands. Escalate as required so that help/assistance can be arranged.

* Carry out any other duties that may be required occasionally in line with the job holder's grade, experience, and job title.

Apply now if you meet the criteria above and wish to be considered