IT/AV Support

2

Purpose of the Job

To provide support and be responsible for the day-to-day running, operation, and installation of IT and audio-visual equipment, support the commercial operations and the gallery-based interactives.

Key Role Responsibilities

To provide first- and second-line support for my client's Information Technology and Audio-Visual systems through performance of the job functions detailed below.
Supporting all IT hardware, software & telephony, including looking after the incoming support tickets, especially in London but also covering Midlands and Stafford sites as needed.
Responsible for setting up new starters' IT profiles, deleting leavers' IT profiles, and making any changes to staff profiles, in a timely manner.
Liaising with contractors, especially in relation to the managed printers contract, specifically for maintaining consumables on-site.
Managing the IT Department's supply of IT equipment, especially laptops and desktops for new users, replacements, and repair in accordance with the supplied documentation. Also managing the storage areas and ensuring that recycling, including Waste Electrical recycling, is routinely performed.
Provide training as requested and in some semi-formal sessions on the use of IT equipment.
Look after the status and configuration of shared computers in the meeting rooms.
Support the IT Team's Cyber-Security policy by working with the vulnerability scanner and resolving issues where possible, with the support of the team.
To work closely with the team in the provision of technical support to my client's exhibitions, events, and commercial functions.
Providing 1st and 2nd line technical support and problem-solving for AV equipment.
Supporting Windows desktop and server operating systems and mobile operating systems.
Supporting Microsoft Technologies such as Hyper-V, Office 365, Azure.
Monitor system backups and take charge of the tape library and arranging for tapes to be sent to the remote siteFor more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy