Travel Customer Service

Travel Customer Service role:
An excellent opportunity has arisen to join award-winning Specialist Tour Operator, Prestige Travel, working in our busy Client Services Dept.
Based in Ferndown Dorset, we are a well-established independent Tour Operator who prides themselves in providing real value holidays together with a quality service to their valued clients.
The role is varied and will suit someone who has strong customer service skills, and the ability to work under pressure as part of a flexible and professional team. A love of travel and the travel industry will be a plus!
Travel Customer Service Job Spec
As a Travel Customer Service Executive you will be supporting the Sales department and dealing with post booking queries. You will be:
* Issuing client’s invoices, airline tickets and documentation.
* Solving any queries that may arise from either travel agents or clients.
* Handling customer amendments, cancellations and complaints.
* Assisting with out of office hours issues on a rota basis.
* Running and managing reports.
* Undertaking general admin duties and arranging daily post.
* Providing excellent customer service throughout.
Who we are looking for
The successful Travel Customer Service candidate will:
* Have previous experience in a customer service role where you can demonstrate exceptional customer service skills.
* Be able to work as part of a team, supporting colleagues.
* Be flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities.
* Have great communication skills - both verbal and written.
* Have effective administration, planning and organisation skills with strong attention to detail and accuracy.
* Have good IT/Computer skills. MS Office including Excel and Outlook.
A working knowledge of the travel industry is essential, however training will be provided.
What’s in it for the Travel Customer Service Executive?
· The role is full time Mon – Fri 9am – 5pm (Saturday cover with a day off in the week may be required in busy periods)
· Hybrid role with a minimum of 3 days to be based in the office in Ferndown
· Alongside a holiday entitlement that increases with service, you will benefit from quarterly team social events, staff discounts on travel, and membership of the wellbeing scheme. Once you have successfully completed your probationary period you will also become eligible for duvet days and an annual gym membership.
· The chance to work with a close team in a very friendly environment. Marketing, sales, product management, we all work together, it’s a collaborative effort. Want to get an understanding of how other departments work, this is the place to do it.
· Monday to Friday 9.00 am to 5.00 pm. No Sundays. Saturday cover with a day off in the week may be required in busy periods
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year