Customer service representative

Join Our Team at Barclays Bank in Glasgow! 🌟

Are you passionate about delivering exceptional customer service?

Do you thrive in dynamic environments where no two days are the same?

Are you in or around Glasgow?

If so, we want YOU to join our team as a Customer Care Agent!

No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.

To get you off to a great start, you'll spend the first three weeks learning about Barclays, banking and the role. Alongside formal training sessions, you'll also gain on the job experience. After this, you'll be fully immersed in the role and team at the Glasgow office.

Please find the job details below:

Role: Customer Care Agent

Location: Glasgow

Duration: 3 months

Hours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday

Key Responsibilities

Consistently deliver excellent client experience through various method of interaction including but not limited to telephony, chat and written communication
Demonstrates confidence when handling challenging and complex situations including digital queries and complaints, taking responsibility to investigate and resolve effectively
Help new customers set up accounts so they can move freely to invest online
Responsible in ensuring client requests are completed correctly and within agreed time scales whilst adhering to policy and procedures
Works with a range of internal stakeholders, support functions and third parties to resolve client queries
Responsible for gathering information and facts in order to make key decisions and judgements with an analytical approach
Champions continuous improvements, brings forward suggestions, shares best practice and participates fully in team meetings
Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Identify and report recurring customer issues to management for process improvement.
Collaborate with other team members to maintain a high standard of customer service.
Stay updated on product knowledge, industry trends, and company updates to better assist customers.Essential Skills/Basic Qualifications

A strong and empathic communicator able to offer customers a seamless service
Organised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers
Able to use Microsoft Office tools to a high standard
A real team playerYour Benefits

As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

If you are interested please call on (phone number removed) and ask for Meghana or apply now!!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone